30-day free returns. No hassle, no questions asked.
Return any item within 30 days of delivery for a full refund.
We cover the return label — no cost to you, ever.
Refunds are issued to your original payment method within 3–5 days.
Contact us at support@pawfolk.com or call 808-495-0346 within 30 days of delivery. Include your order number and reason for return.
We'll email you a prepaid return shipping label within 1 business day. No printer? We can arrange a QR code drop-off.
Pack the item securely in its original packaging if possible and drop it off at any authorized carrier location.
Once we receive and inspect the item, your refund is processed within 3–5 business days to your original payment method.
Need a different size or color? We make exchanges easy. Simply initiate a return for the original item and place a new order for the replacement — your refund will process as soon as we receive the return.
For size exchanges on collars, harnesses, or beds, contact us directly and we'll coordinate a direct swap when possible.